| Hello and welcome! Please check out our FAQ below, |
| HOW FAST WILL MY ORDER SHIP? |
| Please allow up to 1-2 business days for your order to be created and shipped. We’ll try to get it out sooner than that, but sometimes we get backed up, especially during the holiday season. If you need an item sent quickly to make a deadline, please let us know and we’ll try our hardest to work something out. |
| WHAT ARE YOUR BUSINESS HOURS? |
| We ship packages and return emails from 10am-6pm, Monday-Friday excluding major holidays. If you contact us regarding your order outside of those hours, we'll get back to you as soon as we're back in the facility. |
| HOW WILL MY ORDER SHIP AND HOW LONG DOES SHIPPING TAKE? |
| We ship domestic orders via USPS First Class Mail or USPS Priority Mail. If your package weighs more than 13oz, it must be shipped via Priority Mail. Our studio is located in central Ohio, so it can sometimes take 5 or more business days for packages to reach the East or West Coast via First Class Mail. Priority Mail packages are usually delivered within 2-3 days of shipping, but the USPS does not guarantee delivery within a certain time frame for Priority packages (so we can’t either, unfortunately). |
| CAN I TRACK MY ORDER? |
| Unfortunately, the USPS doesn’t offer tracking services for First Class packages. Priority packages can technically be tracked, but the USPS isn’t required to scan them upon arrival at each destination, which means the tracking info is fairly unreliable. |
| DO YOU SHIP INTERNATIONALLY? |
| At this time we are not offering international shipping. |
| WHAT’S YOUR RETURN POLICY? |
| We are always happy to exchange or refund your item if you’re not happy with it, or it gets smushed in the mail. Please contact us for prior authorization of any returns. We will cover the cost of re-shipping:-If your order arrived damaged. -If an item was received in error. -If your package was lost in the mail. However, if the US Postal Service claims your item was delivered but you didn't receive it, we ask that you cover the cost of re-shipping the package. -If your package was mis-delivered and you are unable to correct the matter with your local post office.We ask you to cover the cost of re-shipping:-If you seek a replacement or an exchange for reasons other than damage or loss as described above. -If you provided an incorrect shipping address at checkout. -If the US Postal Service claims your item was delivered but you didn't receive it. All refunds and exchanges will be processed upon receipt of the item in its original condition. Shipping will only be refunded if the entire package arrived damaged or the package was lost in the mail. |
| WHERE AND HOW ARE YOUR PRODUCTS MANUFACTURED? |
| Our gifts are printed in sunny Ohio using environmentally friendly inks. Our mugs are fabricated in China and printed in the USA. MY SISTER’S FAVORITE PHRASE IS “Blah Blah Blah,” CAN YOU DRAW IT FOR ME?We're sorry, but due to the demands of creating our product line and running the company, we are not able to take on custom work at this time. |
| CAN YOU CUSTOMIZE COLORS OR CHANGE A WORD ON SOMETHING FOR ME? |
| Unfortunately, we're not able to change or customize any of our products. Hopefully you'll still be able to find something you like! |
| HOW DID YOU START YOUR PRODUCT LINE? |
| Check out our About Us page. |
| HOW DO YOU COME UP WITH YOUR IDEAS? |
| Practice, luck, magic, wine and an extensive background in coming up with hundreds of ideas a week, 99% of which never went anywhere. |
| Still have a question that didn't get answered? |
| Feel free to contact us and we'll do our best to provide an answer as soon as we can. |